Frequently Asked Questions

  • Most energy brokers focus solely on securing a tariff.
    Sustainability Energy goes further.

    We secure the right energy contract for your business and include the Notch carbon accounting platform free with every contract — turning your energy supply into a foundation for sustainability, reporting, and Net Zero planning.

  • Yes.
    We work with a wide range of trusted UK suppliers, allowing us to offer genuine choice and independent advice — not one-size-fits-all contracts.

    Our recommendations are based on what suits your business, not supplier bias.

  • No.
    Switching is seamless and fully managed by our team.

    Your energy supply remains continuous throughout the process, and we handle all supplier communication on your behalf.

  • We stay with you for the life of the contract.

    This includes:

    • Bill validation and issue resolution

    • Ongoing support with suppliers

    • Renewal reminders well in advance

    • Clear reporting on energy use and costs

    You always know where you stand

  • Yes.
    Every Sustainability Energy contract includes full access to Notch Carbon Accounting — free, as standard.

    There are no hidden fees, no separate subscription, and no additional contract required.

  • What can I do with Notch?

    Notch allows you to:

    • Calculate your carbon footprint

    • Produce SECR and PPN06/21 compliant reports

    • Track emissions over time

    • Set and manage Net Zero targets

    • Receive AI-guided support and training throughout

    All using your real energy data

  • No.
    Notch is designed to be intuitive and fully supported by built-in AI guidance and training.

    Whether you’re new to sustainability or already reporting, the platform adapts to your level of experience.

  • Absolutely.
    We support single-site and multi-site organisations across all sectors, with consolidated reporting and contract management where required.

  • We work with organisations of all sizes - from growing SMEs to large, complex enterprises.

    Our approach scales to match your needs.

  • Simply request a quote.

    We’ll review your current energy arrangements, identify the best options, and show you exactly how Sustainability Energy - and Notch - can support your business.

    Get a quote