Privacy Policy

Last updated: 14/1/26
Company Name: Sustainability Energy Ltd
Registered Office: 3rd Floor, 86-90 Paul Street, London. EC2A 4VE
Contact: hello@sustainability-energy.com

1. Introduction

This privacy policy (“Policy”) explains how Sustainability Energy Ltd (“we”, “us”, “our”) collects, uses, shares, and protects information about you when you visit our website www.sustainability-energy.com (the “Website”), interact with our services, or communicate with us. It also outlines your rights under UK data protection law.

We are committed to protecting your personal data and complying with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable laws.

This Policy may be updated from time to time, so please revisit this page periodically.

2. Data Controller

For the purposes of data protection laws, Sustainability Energy Ltd is the data controller of your personal data.

Contact us:
Email: hello@sustainability-energy.com
Phone:

3. Information We May Collect

We may collect the following types of information (“Personal Data”) when you use our website or services:

a. Identity and Contact Data

  • Name

  • Email address

  • Telephone number

  • Postal address

b. Transaction and Service Data

  • Billing and payment details

  • Service usage information

c. Technical and Usage Data

  • IP address

  • Device and browser type

  • Log data (pages visited, time spent, etc.)

d. Cookies and Tracking Data

We use cookies and similar technologies to track browsing behaviour and preferences. See Cookies section below for details.

This information helps us to provide, improve and personalise our services. 

4. How We Use Your Personal Data

We may use your information for the following purposes:

  • To operate and enhance the Website and services

  • To respond to your enquiries or requests

  • To manage billing and invoicing

  • For analytical and market research purposes

  • To send you marketing communications (where permitted and you have given consent)

  • To comply with legal obligations

The legal bases for processing personal data include:

  • Performance of a contract

  • Legitimate interests

  • Your consent

  • Legal compliance

5. Cookies and Similar Technologies

Our website uses cookies and tracking technologies to distinguish users, collect usage information, and improve user experience. Cookies are small text files stored on your device.

You may manage preferences or refuse cookies via your browser settings — but disabling cookies may impact functionality on the Website. 

6. Sharing Your Personal Data

We may share your data with:

  • Service providers and subcontractors acting on our behalf

  • Legal or regulatory authorities if required

  • Business partners with your consent

  • Successors in the event of a business sale or reorganisation

We will not sell your personal data to third parties for marketing purposes without your consent.

7. International Transfers

If we transfer your data outside the UK or European Economic Area, we will ensure adequate safeguards are in place to protect your personal data in accordance with applicable data protection laws. 

8. Data Security

We implement appropriate technical and organisational measures to safeguard your personal data against loss, unlawful processing, or unauthorised access. However, no internet transmission is 100% secure.

9. Data Retention

We retain personal data only for as long as necessary for the purposes for which it was collected, or as required by law. Retention periods vary depending on the data type and processing activity.

10. Your Rights

Under data protection law you have rights including:

  • Access your personal data

  • Request correction or deletion

  • Object to or restrict processing

  • Withdraw consent

  • Data portability

Requests can be made by contacting us at hello@sustainability-energy.com

If you believe we have processed your data unlawfully, you also have the right to complain to the UK Information Commissioner’s Office (ICO). 

11. Marketing Communications

We will only send you marketing information where you have consented to receive such communications or where permitted by law. You may opt-out at any time by using the unsubscribe link or by contacting us.

12. Changes to this Policy

We may update this Policy occasionally. We will notify you of material changes via our Website or other appropriate means.

13. Contact Us

If you have questions about this Policy or your information rights, please contact:

Sustainability Energy Ltd
Email: hello@sustainability-energy.com

Phone: 0345 548 2122