Terms of Service

Last updated: 14/1/2026
Company Name: Sustainability Energy Ltd
Website: www.sustainability-energy.com
Contact: hello@sustainability-energy.com

1. Introduction

These Terms of Service (“Terms”) govern your use of the Sustainability Energy Ltd website (“Website”) and any services provided by Sustainability Energy Ltd (“we”, “us”, “our”).

By accessing or using our Website or services, you agree to be bound by these Terms. If you do not agree, you should not use our Website or services.

2. About Us

Sustainability Energy Ltd provides energy, sustainability, and carbon-related advisory and brokerage services to businesses. We act as an intermediary between customers and third-party suppliers where applicable.

We are not an energy supplier and do not generate or distribute energy ourselves.

3. Use of the Website

You agree to use our Website only for lawful purposes and in a way that does not infringe the rights of others or restrict or inhibit anyone else’s use of the Website.

You must not:

  • Misuse the Website by introducing viruses or harmful material

  • Attempt to gain unauthorised access to the Website or its servers

  • Use the Website to transmit misleading or unlawful content

We reserve the right to suspend or terminate access to the Website if these Terms are breached.

4. Our Services

4.1 Scope of Services

Our services may include (but are not limited to):

  • Energy procurement and brokerage

  • Carbon accounting and sustainability advisory

  • Reporting, analysis, and related consultancy services

Specific services, fees, and terms will be confirmed separately in writing or via contract where applicable.

4.2 No Guarantee of Outcomes

While we aim to provide accurate advice and competitive options, we do not guarantee:

  • Cost savings

  • Acceptance by third-party suppliers

  • Specific commercial, environmental, or regulatory outcomes

All decisions made based on our services remain your responsibility.

5. Third-Party Suppliers and Partners

Where we introduce or broker services from third-party suppliers:

  • Any contract entered into will be directly between you and the supplier

  • We are not responsible for the performance, pricing, or service delivery of third parties

  • Supplier terms and conditions will apply in addition to these Terms

6. Fees and Commission

Some services may be provided in exchange for:

  • A direct fee agreed with you; and/or

  • Commission paid by third-party suppliers

Details of fees or commission arrangements will be disclosed where required and in line with applicable regulations.

7. Intellectual Property

All content on this Website, including text, branding, logos, graphics, and materials, is owned by or licensed to Sustainability Energy.

You may view, download, or print content for your own business use only. You must not copy, reproduce, distribute, or exploit Website content without our prior written consent.

8. Confidentiality

Any confidential information shared between you and Sustainability Energy must be kept confidential unless:

  • Disclosure is required by law

  • Information is already in the public domain

  • Disclosure is necessary to deliver agreed services

9. Limitation of Liability

To the fullest extent permitted by law:

  • We are not liable for indirect, consequential, or economic losses

  • We are not responsible for losses arising from reliance on third-party information or suppliers

  • Our total liability will not exceed the fees paid to us for the relevant services

Nothing in these Terms limits liability for fraud, death, or personal injury caused by negligence.

10. Data Protection

We process personal data in accordance with our Privacy Policy, which forms part of these Terms.

By using our Website or services, you consent to such processing.

11. Availability of the Website

We aim to ensure the Website is available at all times but do not guarantee uninterrupted or error-free access. We may suspend, withdraw, or change the Website without notice.

12. Termination

We may terminate or suspend services immediately if:

  • These Terms are breached

  • Required by law or regulation

  • Continuing the service would pose legal or reputational risk

Termination does not affect accrued rights or obligations.

13. Changes to These Terms

We may update these Terms from time to time. Changes will be posted on the Website, and continued use constitutes acceptance of the revised Terms.

14. Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales.

Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

15. Contact Us

If you have questions about these Terms or our services, please contact:

Sustainability Energy Ltd
Email: hello@sustainability-energy.com
Phone: 0345 548 2122